Frequently Asked Questions

About the all-new KODAK Gallery

• 1.   Q: What is new about the all-new KODAK Gallery?
  A: The all-new KODAK Gallery is the next-generation of our website. After listening to our member feedback, we opted to build a more robust website that provides members with the premium products, innovative tools, and improved user experience that they have been asking for.
• 2.   Q: Which web browsers are supported on the all-new KODAK Gallery website?
  A: Windows

  • Internet Explorer 6 and 7 (Internet Explorer 8 in Compatibility View only)
  • Firefox 2.0 and 3.0

  Mac OS X

  • Safari 2.0
  • Firefox 2.0 and 3.0
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My Albums and My Projects

• 3.   Q: Are all the contents of My Albums still in my account?
  A: Yes, all of the contents of your My Albums are still within your account. You can continue editing, sharing, and placing orders from them.
• 4.   Q: Are all the contents of My Projects still in my account?
  A: Yes, all of the contents of your My Projects are still within your account. You can continue editing them and placing orders of them.
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My Account (including passwords, shipping addresses, and credits)

• 5.   Q: Can I continue using my current KODAK Gallery password to sign in to the all-new KODAK Gallery?
  A: Yes, your current password can be used to sign in to the all-new KODAK Gallery.
  
  Please note that mobile numbers and email aliases will no longer work as alternatives to this address. If you've encountered sign in difficulties, please chat with one of our live agents. Learn more about signing in.
• 6.   Q: Are all my shipping addresses still stored within my account?
  A: Yes, all of your shipping addresses are still within your account. You can continue storing the names and shipping addresses of recipients to whom you have shipped previous orders.
  
  To access your shipping addresses, click My Account > Shipping Addresses.
• 7.   Q: Are all my product and shipping credits still in my account?
  A: All of your product and shipping credits have been converted to cash credits of equivalent value. Cash credits may be applied toward product purchases and shipping fees.
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Order History

• 8.   Q: Are all the contents of my Order History still in my account?
  A: Yes, all your KODAK Gallery purchases placed within the past 365 days continue to be stored within your Order History. All of the purchases you placed on the KODAK Gallery classic website, however, are shown with limited information, displaying only the product name, order total, order status, and product quantity.
• 9.   Q: How do I reorder products that were previously ordered on the KODAK Gallery classic website?
  A:
  To reorder non-Print products previously purchased on the KODAK Gallery classic website:

  1. Go to your My Projects. (All projects you have created on both the KODAK Gallery classic and the all-new KODAK Gallery websites are found here.)
  2. Select each project you would like to reorder.
  3. Edit your project(s) if you wish.
  4. Click Continue to add your project(s) to the Cart.
  5. Click Add to Cart to proceed with the checkout process.

  
  To reorder Prints previously purchased on the KODAK Gallery classic website:

  1. Click My Photos.
  2. Select that album(s) that contain the photos you would like to reorder.
  3. Drag each photo you would like to reorder to the photo tray.
  4. Click Start Print Order.
  5. Edit your photos if you wish.
  6. Click Add to Cart to proceed with the checkout process.
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Shopping Cart

• 10. Q: Will the items within my KODAK Gallery classic Cart appear within my Cart on the all-new KODAK Gallery website?
  A: Due to the differences between the new and old websites, we were not able to move over items that were stored in your KODAK Gallery classic Cart.
  
  We apologize for this inconvenience and we hope you'll take the time to try out our new website and refill your cart!
  
  To reorder non-Print products previously purchased on the KODAK Gallery classic website:

  1. Go to your My Projects. (All projects you have created on both the KODAK Gallery classic and the all-new KODAK Gallery websites are found here.)
  2. Select each project you would like to reorder.
  3. Edit your project(s) if you wish.
  4. Click Continue to add your project(s) to the Cart.
  5. Click Add to Cart to proceed with the checkout process.

  
  To reorder Prints previously purchased on the KODAK Gallery classic website:

  1. Click My Photos.
  2. Select that album(s) that contain the photos you would like to reorder.
  3. Drag each photo you would like to reorder to the photo tray.
  4. Click Start Print Order.
  5. Edit your photos if you wish.
  6. Click Add to Cart to proceed with the checkout process.
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Tools

• 11. Q: Can I apply KODAK PERFECT TOUCH Technology to remove red eye, and Professional Color Management to my order at the same time?
  A: Currently, you can only make one color management choice at a time; however, you can remove red eye from your images, and then apply professional color management.
  
  To remove red-eye from your photos:

  1. Click My Photos.
  2. Click the album that contains the photo you want edit.
  3. Click the photo you want to edit.
  4. Click Edit photo.
  5. Click the Quality and Tints dropdown menu.
  6. Check the Red eye checkbox.
  7. Click Save a Copy to save a copy of this photo with your applied changes.
  8. The red eye will be removed from the new saved image, to which you can now apply Professional Color Management.
• 12. Q: How do I crop my photos?
  A:
  To crop your photos from My Photos:

  1. Click My Photos.
  2. Click the album that contains the photo you want to crop.
  3. Click the image you want to crop.
  4. The enlarged image will display. Click Edit photo.
  5. Click the Crop dropdown menu.
  6. Select a crop orientation and shape.
     • Click the arrows on each corner to crop your image.
     • Drag the image throughout the work space to determine the print area.
     • Click over the image area and drag to position the crop.
  7. Click Apply to apply your changes.
  8. Click Save to save your changes.
  9. Click Save a Copy to save a copy of this photo with your applied changes.

  
  To crop your photos while buying Prints:

  1. Upload your photos, and then drag them to the photo tray.
  2. Click Order Prints.
  3. From the Order Prints page, click Preview & Edit next to each image you want to crop.
  4. Drag the image throughout the work space to determine the print area.
  5. Click Save to save your changes.
• 13. Q: I do not want my Prints automatically cropped. Can I make sure this doesn't happen?
  A: Yes, you can control whether or not your Prints are cropped.
  
  We crop Prints because digital images are rarely the same shape as the paper the image is printed on. As a result, the image must be cropped to fit the paper on which it is printed.
  
  To avoid automatic cropping of your Prints:

  1. Upload your images, and then drag them to the photo tray.
  2. Click Order Prints.
  3. You will be brought to the Order Prints page. On this page, click Preview & Edit next to each image you want to edit.
  4. Check the Show Entire Image box. You will see the entire image with white unprinted area on two sides. (You can also uncheck the Show Entire Image checkbox and drag the image throughout the work space to determine the print area.)
  5. When you achieve the desired crop effect, Click Save.
  6. You will see your crop in the thumbnail in Order Prints.
• 14. Q: How do I delete photos or albums?
  A: Both websites share the same image library, meaning that images and albums deleted from your all-new KODAK Gallery account will also be deleted from your KODAK Gallery classic account.
  
  To delete photos:

  1. Click My Photos.
  2. Click the album that contains the photo you want to delete.
  3. Click the photo you want to delete.
  4. Click Delete photo.
  5. Confirm that you want to delete the photo.

  
  To delete albums:

  1. Click My Photos.
  2. Click the album you want to delete.
  3. Click the Album Options dropdown menu.
  4. Click Delete album.
  5. Confirm that you want to delete the album.
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Print quality

• 15. Q: What is Quick Print Settings?
  A: Quick Print Settings lets you assign the following settings to a group of Prints within your order:
  
  

  • Paper type
  • Paper size
  • Color management
  • Paper finish
  • Print color
  • Borders and tints
  • Quantity
• 16. Q: The Prints I received show people in the image with red eye. I selected Professional Color Management. Why didn't it take care of the red eye?
  A: Professional Color Management adjusts exposure and color balance. It does not, however, do any other form of editing.
  
  To remove red-eye from your photos:

  1. Click My Photos.
  2. Click the album that contains the photo you want edit.
  3. Click the photo you want to edit.
  4. Click Edit photo.
  5. Click the Quality and Tints dropdown menu.
  6. Check the Red eye checkbox.
  7. Click Save a Copy to save a copy of this photo with your applied changes.
  8. The red eye will be removed from the new saved image, to which you can now apply Professional Color Management.
• 17. Q: Overall I was very satisfied with my Prints; however I thought they could have benefited from some additional sharpening. Why wasn't additional sharpening applied by Professional Color Management?
  A: Professional Color Management adjusts exposure and color balance. It does not, however, do any other form of editing.
  
  To sharpen and remove spots and blemishes from your photos, we recommend using a photo editing program prior to uploading your images to the all-new KODAK Gallery. Examples of photo editing tools include KODAK EasyShare Software, Photoshop, Photoshop Elements, iPhoto, Aperture, and Lightroom.
• 18. Q: While placing my Print order in the Cart, I noticed that all the images are labeled as "Low Resolution." They were taken with a 12-megapixel camera set on maximum resolution.
  A: The images may have been inadvertently compressed before being uploaded to the all-new KODAK Gallery. Each time you receive this message within the Cart, we recommend checking your image resolution prior to placing your order.
  
  To check your image resolution:
  
  

  1. Click My Photos.
  2. Click the album that contains the photo you want to check.
  3. Click the photo you want to check.
  4. Click the Info tab to display the image size in mega pixels and the image dimension in pixels.
• 19. Q: I just received my order. How can I verify the print settings of my order?
  A: As a Member, you have options when checking your all-new KODAK Gallery print order settings:
  
  

  • From your account, go to My Account > Order History
  • From your Order Confirmation email, click Order Status

  
  

  1. While viewing your Order History, click the order ID of the order that contains the Prints or product you want to check.
  2. Click View all or Details under the Prints or product you want to check.
  3. The Prints or product will display. From here, you can view the text, paper type, size, finish, color management, border, and tint settings.

  
  As a Guest, click Order Status from your all-new KODAK Gallery Order Confirmation email to check your print order settings.
  
  

  1. While viewing your Order History, click the order ID of the order that contains the Prints or product you want to check.
  2. Click View all or Details under the Prints or product you want to check.
  3. The Prints or product will display. From here, you can view the text, paper type, size, finish, color management, border, and tint settings.
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Size options

• 20. Q: Will square Prints in various sizes be offered in the future?
  A: We recognize your interest in additional aspect ratios and sizes. Look for more sizes and aspect ratios in the future.
• 21. Q: When will panoramic Prints be offered on the all-new KODAK Gallery website?
  A: We recognize your interest in additional aspect ratios and sizes. Look for more sizes and aspect ratios in the future.
• 22. Q: When will you offer full-size picture frames, specifically for 8 x 12" and 10 x 15" print sizes?
  A: We recognize your interest in picture frames for additional print sizes. Look for more picture frame sizes in the future.
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About KODAK Gallery Photo Cards

• 23. Q: What new Photo Card features are being offered?
  A: We have made it easier to sort Photo Cards by type and occasion, and to switch designs and layouts during the creation process.
  
  We have also added a "quick-view" feature that allows you to get a closer look at out Cards before getting started.
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Placing an Order

• 24. Q: How do I reorder a portion or all of my order from the all-new KODAK Gallery?
  A: To reorder a portion or all of your order that has been placed within the past 365 days from the all-new KODAK Gallery:
  
  As a Member, you have options when reordering a portion or all of your order:
  
  

  • From your account, go to My Account > Order History
  • From your Order Confirmation email, click Order Status

  
  

  1. From your Order History, click Reorder next to the order ID you want to reorder.
  2. The order's entire contents will appear within your Cart, along with any existing items that were previously placed within your Cart.
  3. From the Cart, you can change the print settings and quantities of the items within order. Click View all under the Prints to make changes to individual or all Pints before placing your order.
  4. Proceed with the checkout process.

  
  As a Guest, click Order Status from your all-new KODAK Gallery Order Confirmation email to reorder a portion or all of your order.
  
  Note: Guests can reorder within 90 of placing the original order.
  
  

  1. From your Order History, click Reorder next to the order ID you want to reorder.
  2. The order's entire contents will appear within your Cart, along with any existing items that were previously placed within your Cart.
  3. From the Cart, you can change the print settings and quantities of the items within order. Click View all under the Prints to make changes to individual or all Pints before placing your order.
  4. Proceed with the checkout process.
• 25. Q: How do I reorder products that were previously ordered on the KODAK Gallery classic website?
  A: To reorder non-Print products previously purchased on the KODAK Gallery classic website:

  1. Go to your My Projects. (All projects you have created on both the KODAK Gallery classic and the all-new KODAK Gallery websites are found here.)
  2. Select each project you would like to reorder.
  3. Edit your project(s) if you wish.
  4. Click Continue to add your project(s) to the Cart.
  5. Click Add to Cart to proceed with the checkout process.

  
  To reorder Prints previously purchased on the KODAK Gallery classic website:
  
  

  1. Click My Photos.
  2. Select that album(s) that contain the photos you would like to reorder.
  3. Drag each photo you would like to reorder to the photo tray.
  4. Click Start Print Order.
  5. Edit your photos if you wish.
  6. Click Add to Cart to proceed with the checkout process.
• 26. Q: When ordering from the all-new KODAK Gallery website, why do I have to enter my credit card information when I already had it on file?
  A: For security purposes, we do not to transfer credit card information to the all-new KODAK Gallery website.
  
  Once you enter your credit card information within your all-new Gallery account, it will remain securely stored within your account for future purchases.
  
  We ensure the security of your online transactions by encrypting data using Secure Sockets Layer (SSL) technology, the industry-standard method for protecting Web communications. The SSL security protocol provides data encryption, server authentication and message integrity. Because SSL is built into all major browsers and Web servers, this security is automatic.
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Shipping

• 27. Q: Why am I receiving the same delivery message within my order confirmation email for Professional-quality and Premium-quality Prints? I thought Professional-quality Prints shipped faster.
  A: Due to some limitations in our system, we use the same delivery messaging for Professional-quality and Premium-quality Prints within order confirmation emails and the Cart. Our teams are actively working to correct this.
  
  Professional-quality Prints generally arrive quicker than Premium-quality Prints, as they are shipped via U.S. Postal Service Priority Mail (2-3 business day delivery).
• 28. Q: I live outside of the U.S. and an trying to place an order, but the system will not accept my address. Why?
  A: The all-new KODAK Gallery only ships to locations within the United States, including all 50 United States and Army Post Office (APO) or Fleet Post Office (FPO) addresses. Currently, we do not ship to Guam, American Samoa, and other U.S. Protectorates.
  
  Please visit one of our international websites for expanded purchasing and shipping options.
  
  

  Americas

  Canada - English

  Canada - French

  Europe

  Europe

  Österreich

  Deutschland

  España

  France

  Italia

  Nederland

  United Kingdom

• 29. Q: Why did my Prints arrive in two separate shipments?
  A: Our Professional-quality Prints are produced in a separate facility from our Premium-quality Prints. If your order contains both Professional-quality and Premium-quality Prints, they will ship separately.
  
  Professional-quality Prints generally arrive quicker than Premium-quality Prints, as they are shipped via U.S. Postal Service Priority Mail (2-3 business day delivery).
• 30. Q: Why do you use masking tape to secure the Professional-quality Prints when shipped?
  A: Masking tape is used directly on shipped Prints that are too large to be placed inside a glassine envelope in order to securely position them on the packing cardboard.
  
  Tests have shown the tape we use to be suitable and not damaging to the surface of the Print.
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Sharing photos & albums

• 31. Q: How do I share my albums?
  A: Share individual photos and multiple albums at once. You can select individual photos from different albums, or multiple albums and include all of them in one single share invitation.
  
  To share photos on the all-new KODAK Gallery:
  

  1. Click My Photos.
  2. Click the albums that contain the photos you would like to share.
  3. Drag the individual photos and albums you would like to share into the photo tray.
  4. Click Share Photos.
  5. Insert the recipients' email addresses in the "To:" field.
  6. Insert the album title, subject, and optional message.
  7. Check the box if you want to require all recipients and subsequent recipients to sign in before viewing your shared photos.
  8. Click Send.
  9. You will receive an email confirmation of this share invitation.
• 32. Q: What new sharing features are being offered?
  A: Share individual photos and multiple albums at once. You can select individual photos from different albums, or multiple albums and include all of them in one single share invitation.
  
  To share photos:
  

  1. Drag the individual photos and albums into the photo tray.
  2. Click Share Photos.
  3. Insert the recipients' email addresses in the "To:" field.
  4. Insert the album name, subject, and optional message.
  5. Check the box if you want to require all recipients and subsequent recipients to sign in before viewing your shared photos.
  6. Click Send. You will receive an email confirmation of this share invitation.

  
  
  Share photos directly from My Photos by clicking the "i" icon while viewing individual photos.
  
  You can choose to require your friends (and all subsequent recipients) to sign in to their accounts before viewing your shares. Your Share History will keep a list of everyone who has received share invitations for your shared albums.
• 33. Q: What new Contacts features are being offered?
  A: Your Contacts tab displays an email list of all your share contacts. It's now easier to create new contacts and groups with this new and improved alphabetized address book. You can create Groups from within your Contacts or from a share invitation list.
  
  To access your Share History, Click My Photos > Contacts.
• 34. Q: What new Comments features are being offered?
  A: Your Comments tab displays a list of all comments that you and your friends have posted to your photos. You can edit your own comments and delete your and your friends' comments that have been posted to your photos.
  
  Your friends can add comments to your shared photos while viewing them from the Slideshow.
  
  To access your Share History, Click My Photos > Comments.
• 35. Q: What new Share History features are being offered?
  A: Share History is your personal record of viewers of your shared albums. This feature allows you to see (1) the date you shared your albums, (2)who has and has not yet viewed your albums, and(3) when they were viewed. You can also view a Slideshow of your shared albums from this page.
  

  • Shares that have been viewed are indicated with the recipient's email address in bold, black font.
  • Shares that have not yet been viewed are indicated with the recipient's email address in gray font.

  
  
  To access your Share History, Click My Photos > Share History.
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About Same-Day Pickup

• 36. Q: What is Same-Day Pickup?
  A: Same-Day Pickup orders can be picked up from participating CVS Pharmacy and Target store locations in about 1 hour without paying for shipping.
  
  Orders are printed at the store and you pay the store's price when you pick them up. Store prices may be different from the all-new Gallery's prices. Same-Day Pickup is not available for orders containing Professional-quality Prints and certain Premium-quality Prints sizes.
  
  Qualifying Same-Day Pickup orders vary by retailer:
  
  

  CVS Pharmacy	Target
  4 x 6" glossy Premium-quality Prints	4 x 6" glossy Premium-quality Prints
  5 x 7" glossy Premium-quality Prints	5 x 7" glossy Premium-quality Prints
  8 x 10" glossy Premium-quality Prints (Check store for size availability.)	8 x 10" glossy Premium-quality Prints
  Order value limit: Each order cannot be greater than $60.	Note: Some store locations can take up to 24 hours to process large Print orders. (Check with the store for details.)

• 37. Q: Can I pick up my 4 x 8" Photo Print Cards at Target?
  A: Yes, you can place Same-Day Pickup Print orders, including 4 x 8" Photo Print Cards, to be picked up from participating Target store locations in about 1 hour.
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About KODAK Gallery Photo Books

• 38. Q: What types of Photo Books does the all-new KODAK Gallery offer?
  A: Small Photo Books: Our high-quality, soft cover Pocket Photo Books feature your own photos on the outside cover and inside pages, and captions with our professional designs and layouts. Cover size is 5 3/4" x 5" and the base price includes 14 pages (7 sheets of paper). Shop for Small Photo Books.
  
  Medium Photo Books: Our high-quality, hardcover Classic Photo Books features your own photos and captions with our professional designs and layouts. Cover size is 10.25 x 9" and the base price includes 10 single-sided pages or 20 double-sided pages (10 sheets of paper). Shop for Medium Photo Books.
  
  Medium Personalized Covers Photo Books: Our high-quality, hardcover Personalized Cover Photo Books feature your own photos on the outside cover and inside pages, and captions with our professional designs and layouts. Cover size measures 10.25 x 9" and the base price includes 20 double-sided pages (10 sheets of paper). Shop for Medium Personalized Covers Photo Books.
  
  Large Photo Books: Our high-quality, hardcover coffee table Legacy Photo Books feature your own photos and captions with our professional designs and layouts. Cover size is 14 x 12" and the base price includes 10 single-sided pages or 20 double-sided pages (10 sheets of paper). Shop for Large Photo Books.
• 39. Q: What type of Photo Book paper is offered?
  A: All KODAK Gallery Photo Books are printed on glossy, acid-free, archival-quality Mohawk Color Copy Premium paper stock. Your photos are printed directly on the paper with the page designs.
• 40. Q: What types of Photo Book covers are offered
  A: Our Small Photo Book covers are of glossy, acid-free, archival-quality Mohawk Color Copy Premium paper stock.
  
  Our Medium and Large Photo Book covers are professionally bound in your choice of linen, smooth matte, or leather cover material.
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Photo Book Tips & Ideas

• 41. Q: What are some tips and ideas for creating Photo Books?
  A:

  • Make your Photo Book at a moment's notice by saving a special online album of all your favorite photos.
  • Tell a story by keeping a journal of special events (e.g., vacation, pregnancy, wedding) and enter the text into your Photo Book.
  • Easily create your Photo Book by rearranging your album photos in the order you'd like to see them in a book, and then quickly inserting the photos.
  • Save time by editing your photos before you begin the book-making process.
  • Use photos taken from multiple cameras (e.g., from a wedding), and then consolidate them into one online album.
  • Create an "art book" for each of your children that showcases their creativity. Simply scan or take a photo of your child's artwork and upload the images to your account. Your kids can even help write the captions.
  • Make a heritage book using old family photos. Ask your parents or grandparents to tell the stories that go with each photo.
  • Cook up a recipe book that features your family's favorite meals and recipes. Include photos of the cooking process and insert recipes in the text boxes.
  • Put together a professional portfolio that features samples of your work.
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About KODAK Gallery Photo Calendars

• 42. Q: What type of Photo Calendar does the all-new KODAK Gallery offer?
  A: Our heavyweight 12-month Photos Calendars are printed on glossy cardstock that features your own photos and captions, including a customized cover with a photo and title. We offer 18 exclusive KODAK page designs with your choice of five different photo layouts for each month. Calendars measure 10.25 x 15.6" when open. Calendars are twin-loop wire bound with a die-cut hole for hanging. Photo Calendars include standard U.S., Canadian, Christian, and Jewish holidays. Shop for Photo Calendars.
• 43. Q: What is the quality of Photo Calendar paper?
  A: KODAK Gallery Photo Calendar pages are printed on heavyweight, glossy Mohawk Color Copy 98paper stock that is easy to write on. Photos are printed directly on the paper with the page designs.
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Photo Calendar Ideas

• 44. Q: What are some tips and ideas for creating Photo Calendars?
  A:

  • Create a Calendar filled with your child's favorite artwork. Scan your child's favorite artwork to make a calendar that's perfect for grandparents and all loved ones.
  • Share the joy of your family. Gather your favorite family photos and arrange them within Photo Calendars. Send one to everybody on your gift-giving list.
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About KODAK Gallery Picture Frames

• 45. Q: What types of Picture Frames does the all-new KODAK Gallery offer?
  A: Our high-quality Picture Frames include classic, modern, kid's, signature, matted, and archival styles, all made with photo-safe materials. Frame sizes include 4 x 6", 5 x 7", and 8 x 10".
  
  Wood Frames are crafted in hardwood with attention to clean lines and finished edges.
  Signature Frames are made from moldings designed and manufactured in Italy.
  Metal Frames have polished finishes.
  
  You can purchase KODAK Gallery Frames with or without Prints. Shop for Picture Frames.
• 46. Q: Do you offer free framing service?
  A: Yes. Each time you buy a photo and frame, we clean, prepare, and frame your photos for FREE, using only photo-safe materials. This makes for a pristine presentation. Your framed photo will arrive at your door, ready for gifting or display.
  
  Send a framed Print to a family member or friend, and the remainder of your Cart contents to your home address with our new and improved Cart.
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